Welcome to HICO!

Customer Service

Shipping & Delivery
We ship via UPS ground or United States Postal Service unless otherwise requested. Shipping charges will be added to each order. Overnight or express delivery available at an extra charge. Additional shipping charges will be applied for orders reshipped due invalid shipping information provided by customer.
Business Hours
Hico Balloons is open Monday through Friday 9:00AM to 4:30PM CST.
Returns & Claims
All claims must be reported within 10 days of receipt of order. Returns must have prior authorization and be sent back within 15 days of receiving a return authorization in original and unopened package. Credit is only given for the merchandise returned and not for shipping. We cannot be responsible for any failure due to over inflation or misuse of product. No returns are allowed on opened product, clearance items, custom printing, or seasonal merchandise. Credit will be issued on house accounts after service charges, re-stocking fees, & unpaid balances are applied. Please allow up to 30 days for credit to be issued.
Ordering
To place an order, please use our online ordering system or call us at (636) 946-4111. Orders can also be emailed at order@hicoballoons.com, please include a daytime telephone number so we my reach you to confirm your information on email orders.
Methods of Payment
We accept MasterCard, Visa, Discover and American Express. Company purchase orders are accepted for approved accounts only.
Returns & Claims
All claims must be reported within 10 days of receipt of order. Returns must have prior authorization and be sent back within 15 days of receiving a return authorization in original and unopened package. Credit is only given for the merchandise returned and not for shipping. We cannot be responsible for any failure due to over inflation or misuse of product. No returns are allowed on opened product, clearance items, custom printing, or seasonal merchandise. Credit will be issued on house accounts after service charges, re-stocking fees, & unpaid balances are applied. Please allow up to 30 days for credit to be issued.
Pricing
All prices are subject to change without notice.